Shipping Policy
At Glossy By Meyah Jae, we are committed to providing a smooth and reliable shipping experience for our customers. Below is an overview of our shipping policy:
Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a notification once your order has been shipped, along with tracking details to monitor your package.
- Please note: During high-demand periods (such as holidays or promotional events), processing times may be extended. We will do our best to notify you of any delays.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on the weight and destination of your order.
- Standard Shipping (5-7 business days): Rates vary depending on your location.
- Expedited Shipping (2-3 business days): Rates calculated at checkout.
- Overnight Shipping (1 business day): Available upon request for an additional charge.
Please note that delivery times are estimates and not guaranteed, as unforeseen delays with the carrier may occur.
International Shipping
At this time, we only ship within the United States. We plan to expand internationally in the future, so stay tuned!
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this number to track the progress of your shipment. Please allow 24-48 hours for the tracking information to update.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. Please ensure your shipping address is accurate and complete when placing an order.
Lost, Stolen, or Damaged Packages
We take great care in packaging and shipping your order, but once it is in the hands of the carrier, we are not responsible for lost, stolen, or damaged packages. If your package is lost or damaged in transit, please contact the carrier directly with your tracking number to resolve the issue.
If your package is marked as delivered but you have not received it, please check with neighbors, family members, or the carrier. If the issue persists, feel free to contact us at [support email], and we will do our best to assist you.
Shipping Address Changes
If you need to change the shipping address after your order has been placed, please contact us immediately at glossybymeyahjae@gmail.com. Once an order has been shipped, we cannot modify the delivery address.
Questions?
If you have any questions about our shipping policy or need further assistance, please don’t hesitate to reach out to us at [support email]. We are here to help!
Thank you for shopping with Glossy By Meyah Jae! We appreciate your business and look forward to delivering our exclusive hand-mixed, vegan-based products straight to your door.